Reference

Your Rights and Our Commitments at latari

Every account on latari operates under a clear legal framework that sets out what we collect, how we use it, and what you can ask us to change…

Privacy PolicyTerms of UseCookie PolicyData Retention RulesAccount Security Standards

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What Our Legal Terms Actually Cover

latari Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms govern every interaction between you and latari — from the moment you create an account to the point you request account closure. They cover how your personal data is stored on servers, how transaction records tied to UPI, Paytm, and PhonePe deposits are logged,

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and how long we hold that data under applicable Indian law. We do not share your financial details with third parties except where required by law or necessary to complete a payment you initiated. You have the right to request a copy of the data we
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hold on you, ask us to correct inaccuracies, or submit a deletion request where retention law permits. Any dispute arising from account use is subject to the jurisdiction indicated in the full terms document available on request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, want to exercise a data right, or need to flag a compliance concern, our legal and support teams are reachable through the channels below.

Email Support Send your data request, terms query, or account-related legal concern directly to our support address. We log every submission and send a receipt acknowledgement so you have a paper trail for your records.

Live Chat Our chat agents can raise a formal legal ticket on your behalf, confirm which policy version applies to your account, and escalate to the compliance team when needed. Available during standard India business hours.

Help Centre The Help Centre holds current versions of our Privacy Policy, Terms of Use, and Cookie Policy in plain language. You can download any document, check the version date, and compare it against the version you accepted at sign-up.

HOW WE HANDLE YOUR DATA

Inside latari Data and Account Security Practices

Security and transparency are built into how we operate. Below is a concrete breakdown of the six areas that matter most to your account: what we store, how long we keep it…

Data Collection Scope

We collect only what is needed to operate your account — name, contact details, payment method identifiers for UPI, Paytm, or PhonePe, and session activity. We do not collect data beyond what account operation and legal compliance require.

Cookie Handling

Our cookies fall into three categories: strictly necessary for login, functional for language and region preferences, and analytical for aggregate usage patterns. You can adjust non-essential cookie categories at any time from the preference centre in your account settings.

Account Security

Passwords are hashed and never stored in plain text. We enforce session expiry after inactivity and flag login attempts from unrecognised devices so you can review and approve or block them directly from your account security dashboard.

Retention Periods

Transaction records linked to your UPI or PhonePe deposits are retained for the period required by applicable Indian financial regulations. Account profile data is held while your account is active and for a defined period after closure as required by law.

Your Access Rights

You can request a full export of the personal data we hold on your account at any time. Requests are processed within 14 days. Where data is inaccurate, you can ask us to correct it; where retention law permits deletion, we will act on that request.

Compliance Contact

Our Data Protection contact handles all formal rights requests, regulatory queries, and policy clarification questions. Reach them via the email address in the Help Centre or by raising a ticket through live chat with the subject line marked as a legal matter.

Frequently Asked Legal Questions

These questions cover the most common legal and policy points that come up around account use, data rights, and terms changes at latari. If your question is not answered here, contact us through the channels listed on this page.

The version in effect on the date you opened your account is the baseline. When we update the terms, we notify you by email and in-account message. Continued use after the notice period means you accept the revised version. You can always download the current version from the Help Centre.

Send a data access request to our support email or raise a ticket via live chat marked as a legal matter. We will send a structured export of your account data — profile, session history, and transaction references — within 14 days of receiving your request.

Yes, where applicable law permits deletion and we are not required to retain the data for regulatory or legal reasons. Submit a deletion request through our support channels. We will confirm which data can be deleted immediately and which must be held for the legally required retention period.

Transaction data tied to your UPI, Paytm, or PhonePe activity is shared only with the payment processor completing the transaction and with authorities when required by applicable Indian law. We do not sell or transfer your financial data to third-party marketers under any circumstances.

Profile data is retained for the legally mandated period after closure before deletion. Transaction records tied to UPI, Paytm, or PhonePe are kept for the duration required by Indian financial regulation. We will confirm exact periods when you submit a closure request through our support team.

Minor details like contact number or email address can be corrected directly in your account settings. For identity documents or payment-linked data, contact our support team via email or live chat. We aim to process correction requests within seven business days of verification.

Both documents are available in plain language in our Help Centre. Each carries a version date so you can confirm you are reading the current text. You can also request a PDF copy by contacting our support team, which is useful if you want to keep a record for your own files.

Your Rights and Our Commitments at latari

How to Reach Us on Legal Matters

Inside latari Data and Account Security Practices

Data Collection Scope

Cookie Handling

Account Security

Retention Periods

Your Access Rights

Compliance Contact

Frequently Asked Legal Questions

01 Which version of the Terms of Use applies to my account?

02 How do I request a copy of the data latari holds on me?

03 Can I ask latari to delete my personal data?

04 Are my UPI and Paytm transaction details shared with anyone?

05 What happens to my data if I close my account?

06 How do I update inaccurate information on my account?

07 Where can I read the full Privacy Policy and Cookie Policy?

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