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How latari Handles Your Personal Data

This Privacy Policy sets out exactly what personal data latari collects when you open an account, how we use it, who we share it with, and what rights…

Data collected only as neededUPI & Paytm transaction privacyYour right to access or delete dataIndia-region data handlingNo data sold to third parties

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What This Policy Covers and Where It Applies

latari Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

latari operates this policy for accounts accessed where local law permits. When you create an account and transact via UPI, Paytm or PhonePe, we collect the minimum data required to process your deposit, verify your identity and deliver your account history. We do not collect payment

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credentials directly — UPI handles that within its own encrypted rail. Data collected through PhonePe or Paytm wallet integrations is governed by those providers' own terms alongside ours. Our policy applies to all data processed in connection with your account regardless of the device you use.
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Jurisdiction for any dispute over data handling defaults to the courts of the territory in which you reside, subject to local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct an error or withdraw consent for a specific use, our privacy team is reachable through the channels below.

Email Privacy Team Write to our dedicated privacy address with your account ID and the specific request — data access, correction or deletion. We acknowledge every email within 48 hours and aim to resolve within 30 days.

Live Chat Support Our live chat agents are available around the clock and can log a formal privacy request on your behalf. They will pass it to the privacy team and send you a reference number by chat transcript.

In-Account Help Centre Log in, open the Help Centre from your account menu and select the Privacy and Data section. From there you can submit a structured request form that routes directly to the privacy team without needing to quote your account number.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

latari applies layered security to every account. The sections below describe the six practices we follow to keep your data accurate, limited and protected — from the moment you open your account…

Data Minimisation

We collect only what is necessary: your name, contact details, payment method identifiers and session logs. We do not request documents beyond what identity verification requires, and we delete surplus data within 90 days of collection.

Cookie Controls

We use session cookies for account authentication and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time; opting out of analytics cookies does not affect your account access.

Account Security Measures

Passwords are stored as salted hashes — we never hold your password in plain text. We also support two-factor authentication via SMS or an authenticator app, and we flag logins from new devices so you can review them immediately.

Data Retention Policy

Transaction records are held for the period required by applicable financial regulations in your region. Account profile data is retained while your account is active and for up to seven years after closure, after which it is permanently deleted from our systems.

Third-Party Sharing Rules

We share data with payment processors (UPI network, Paytm, PhonePe) only to the extent needed to complete your transaction. We do not sell, rent or trade your personal data to advertisers or data brokers under any circumstances.

Requesting Changes to Your Data

You may request to access, correct or delete your personal data at any time by contacting our privacy team. We will confirm the change in writing and update our systems within the 30-day statutory window wherever local law permits.

Common Questions About Your Data Rights

The questions below cover what we collect, how long we keep it, how you can access it and what happens when you close your account. If your question is not answered here, our privacy team is reachable via the contact paths listed in the section above.

We collect your name, email address, phone number and country of residence at registration. When you make a deposit via UPI, Paytm or PhonePe, the payment processor confirms the transaction to us without sharing your full payment credentials.

Submit a data-access request through our Help Centre, by live chat or by emailing the privacy team with your account ID. We will compile and send a readable copy of your data within 30 days of receiving the request.

Yes. You may request deletion of your account data at any time. We will remove your profile and associated records, subject to any retention obligations imposed by applicable financial or regulatory requirements in your region where local law permits.

We share only the minimum data required with payment processors such as UPI, Paytm and PhonePe to complete your transactions. We do not sell or rent your data to advertisers, data brokers or any unrelated third party.

Transaction records are retained for the period required by applicable financial regulations — typically up to seven years after your account closes. Inactive session data and device logs are purged on a 90-day rolling cycle.

We use authentication cookies (required for login) and analytics cookies (optional, help us improve page layouts). You can disable analytics cookies through your browser settings at any time without affecting your ability to log in or transact.

Your account profile is marked inactive immediately. Transaction records are retained as required by local financial rules, then permanently deleted. No marketing communications will be sent to you after the closure date unless you separately opt back in.

How latari Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Data Minimisation

Cookie Controls

Account Security Measures

Data Retention Policy

Third-Party Sharing Rules

Requesting Changes to Your Data

Common Questions About Your Data Rights

01 What personal data does latari collect when I open an account?

02 How do I request a copy of all the data latari holds about me?

03 Can I ask latari to delete my personal data?

04 Does latari share my data with any third parties?

05 How long does latari keep my transaction history?

06 What cookies does latari use, and can I turn them off?

07 What happens to my data if I close my latari account?

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